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Support Services

Bynari’s policy requires annual renewal of upgrades & technical support (UTS) of all its products to ensure the software’s uninterrupted performance.  Support services include phone (for Premium UTS customers) and email technical support. The hours of operations are 8:30am to 5:30pm Central US time from Monday through Friday. If you need assistance outside of the support hours, please create a support ticket or email us to schedule time with the support team during our normal working hours.

Knowledge Database

You can search the database and view information by topic. This database is updated from support calls and emails. If you do not find an answer to your question, please feel free to send your question through the online support system.

Support & Maintenance

Bynari provides Support & Maintenance for all of its products. Support consists of questions for how-to’s, configuration and installation issues. Maintenance provides enhancements and upgrades to the latest version of the products. You can go to the Support and Maintenance Pricing page to purchase the appropriate support & maintenance services for your needs.

Third Party products (such as ClamAV, Amavis, and SpamAssassin) are supported by their respective organizations. Bynari supports any integration issues between the products and the Bynari server.

“The technical support I have had from the support team at Bynari has been wonderful. They are responsive, knowledgeable, friendly and have been very willing to help with a variety of configuration and migration issues.”

Annual Support and Maintenance Subscription provides:

  • Knowledge Database Access
  • Online Email Support
  • Integrated 3rd party support
  • Product upgrades
  • Product bug fixes