The following are instructions for obtaining and using the "WinDbg" debugging tool for troubleshooting purposes.

To download the Microsoft Windows Debugger, go to:
 

32bit Windows:
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

64bit Windows:
http://www.microsoft.com/whdc/devtools/debugging/install64bit.mspx

When the download is finished, run the downloaded executable to install "WinDbg" on your computer.

1) Configure Windbg to be the default postmortem debugger:

windbg.exe -I

2) Gathering the crash dump when the application crashes.

Windows XP:

Window will give you the option to Debug the application, select Debug.
From the WinDbg command prompt, type the following and press "enter": (at the bottom of the WinDbg window)
     .dump /f c:outlook.dmp
 

Do NOT close WinDbg until WinDbg has finished writing out to the dump file.
You can now navigate to C: and find the file called outlook.dmp. You will need to compress this file (using Winzip or just right-click and select Send To > Compressed (zipped) Folder)

The resulting file will still be very large.   Send an email to support@bynari.net to create a support ticket. Then login to the support system http://www.bynari.net/esupport/ to compose a reply to this ticket and attach the debug log.

 Windows 7:

Windows 7 changed the steps to get the postmortem crash file.  When an application crashes Windows 7 will begin collecting information about the crash,
Do not click on Cancel, wait windows to stop looking for a solution.  When Windows 7 finishes looking for a solution, click on "Send Information".  Windows 7 will then give you the option to debug or close the program.  Select the Debug option.

From the WinDbg command prompt, type the following and press "enter": (at the bottom of the WinDbg window)

      .dump /f c:outlook.dmp

Do NOT close WinDbg until WinDbg has finished writing out to the dump file.
You can now navigate to C: and find the file called outlook.dmp. You will need to compress this file (using Winzip or just right-click and select Send To > Compressed (zipped) Folder)

The resulting file will still be very large.   Send an email to support@bynari.net to create a support ticket. Then login to the support system http://www.bynari.net/esupport/ to compose a reply to this ticket and attach the debug log.